Frequently Asked Questions

• IS MY PERSONAL INFORMATION KEPT PRIVATE?

Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. 

• I'VE FORGOTTEN MY PASSWORD - WHAT SHOULD I DO?

To re-set your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.

• HOW LONG DOES DELIVERY TAKE?

For any information regarding delivery and shipping to your destination, view our Shipping Information

• HOW LONG WE PREPARE THE COFFEE?

After confirm payment, we will straight away send your coffee in the next day.

• CAN I CHANGE MY ORDER ONCE IT HAS BEEN PLACED?

Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details.

• HOW CAN I TRACK MY ORDER?

Once your order has been dispatched, you will automatically receive an email containing your receipt number and a link to track your package. If you open the link, you can see the progress of your delivery track.